Section XIV.
Complaints
¶ 358. Complaint
Procedures--1. General Provisions--Ordination and membership in an
annual conference in The United Methodist Church is a sacred trust. The
qualifications and duties of local pastors, associate members, probationary
members, and full members are set forth in the Book of Discipline of The
United Methodist Church, and we believe they flow from the gospel as taught by
Jesus the Christ and proclaimed by his apostles. Whenever a person in any of the
above categories, including those on leaves of all types, honorable or
administrative location, or retirement, is accused of violating this trust, the
membership of his or her ministerial office shall be subject to
review.
This review shall have as its
purpose reconciliation and restoration of the person and the strengthening of
the church.
a) Supervision--In the
course of the ordinary fulfillment of the superintending role, the bishop or
district superintendent may receive or initiate complaints about the performance
or character of a
clergyperson.60
A complaint is a written and signed statement claiming misconduct or
unsatisfactory performance of ministerial
duties.61
The person filing the complaint and the clergyperson shall be informed by the
district superintendent or bishop of the process for filing the complaint and
its
purpose.62
[FTN] 60. See Judicial
Council Decision 685.
[FTN] 61. See Judicial
Council Decisions 763, 777.
[FTN] 62. See Judicial
Council Decision 751.
b) Supervisory
Response--The supervisory response is pastoral and administrative and shall
be directed toward a just resolution and/or reconciliation among all parties. It
is not part of any judicial process. At any meetings no verbatim record shall be
made; no legal counsel shall be present; the person against whom the complaint
was made may choose another person to accompany him or her with the right to
voice; the person making the complaint shall have the right to choose a person
to accompany him or her with the right to
voice.63
[FTN] 63. See Judicial
Council Decisions 698, 723.
The supervisory response should
be carried out by the bishop and district superintendent in a confidential and
timely manner, with attention to communication to all parties regarding the
complaint and the process. At the determination of the bishop, persons with
qualifications and experience in assessment, intervention, or healing may be
selected to assist in the supervisory response. The bishop also may consult with
the committee on pastor-parish relations for pastors, the district committee on
superintendency for the district superintendents, appropriate personnel
committee or other persons who may be helpful. The supervisory response also may
include mediation in which the parties are assisted in reaching a settlement or
agreement satisfactory to all parties by a trained, neutral third party mediator
or mediation
team.64
[FTN] 64. See Judicial
Council Decisions 691, 700, 751, 763, 768.
c) Suspension--In unusual
circumstances, to protect the well-being of the complainant, the church, and/or
clergy, the bishop, with the recommendation of the executive committee of the
board of ordained ministry, may suspend the person from all clergy
responsibilities, but not from an appointment, for a period not to exceed sixty
(60) days. During the suspension, salary, housing, and benefits provided by a
pastoral charge will continue at a level no less than on the date of
suspension.65
The person so suspended shall retain all rights and privileges as stated in
¶ 325. The cost of supply for the pastoral charge during the suspension
will be borne by the annual conference.
[FTN] 65. See Judicial
Council Decision 776.
d) Referral of
Complaint--If a supervisory response does not achieve resolution and/or
reconciliation, the bishop may refer the
complaint66
based on the following criteria:
[FTN] 66. See Judicial
Council Decision 700.
(1) If the bishop determines that
the complaint is based on allegations of one or more offenses listed in ¶
2624.1, the bishop may refer the complaint to the counsel for the Church who
shall be appointed by the bishop. The counsel for the Church shall be an elder
in full connection and shall have the right to choose one assistant counsel
without voice who may be an attorney. The counsel for the Church shall sign the
complaint as a judicial complaint, forward it to the committee on investigation
and represent the Church in any proceedings of the committee on investigation.
No complaint shall be considered for any misconduct that shall not have been
committed within six years immediately preceding the filing of the
complaint67
(¶ 358.1a) except in the case of sexual or child abuse. In the case
of sexual or child abuse there shall be no
limitation.68
[FTN] 67. See Judicial
Council Decisions 753, 777.
[FTN] 68. See Judicial
Council Decisions 691, 701, 723.
(2) If the bishop determines that
the complaint is based on allegations of incompetence, ineffectiveness, or
unwillingness or inability to perform ministerial duties, he or she may refer
the complaint as an administrative complaint to the board of ordained ministry
for its consideration of remedial or other
action69
(see ¶ 358.3a).
[FTN] 69. See Judicial
Council Decision 763.
e) Supervisory
Follow-up--The bishop and cabinet shall provide a process for healing within
the congregation if there has been significant disruption to congregational life
by the complaint. This may include a mediation process for unresolved conflicts,
support for victims, and reconciliation for parties
involved.70
[FTN] 70. See Judicial
Council Decision 763.
2. Fair Process
in Administrative Hearings--The following procedures are presented for the
protection of the rights of individuals and for the protection of the Church in
administrative hearings. The process set forth in this paragraph commences upon
referral of a matter as an administrative complaint. Special attention should be
given to the timely disposition of all matters and to ensuring racial, ethnic,
and gender diversity in the committee hearing the
complaint.
a) In any administrative
proceeding the respondent (the person against whom the administrative complaint
has been filed) shall have a right to be heard before any final action is
taken.
b) Notice of any hearing
shall advise the respondent of the reason for the proposed procedures with
sufficient detail to allow the respondent to prepare a response. Notice shall be
given not less than twenty (20) days prior to the hearing.
c) The respondent shall
have a right to be accompanied by another clergyperson to any hearing, in
accordance with the appropriate disciplinary provisions. The person accompanying
the respondent shall have the right to voice.
d) In any administrative
hearing, under no circumstances shall one party, in the absence of the other
party, discuss substantive issues with members of the pending hearing body.
Questions of procedure may be raised with the presiding officer of the hearing
body.
e) The respondent shall
have access to all records relied upon in the determination of the outcome of
the administrative process.
f) In the event that a
clergyperson fails to appear for supervisory interviews, refuses mail, refuses
to communicate personally with the bishop or district superintendent, or
otherwise fails to respond to supervisory requests or requests from official
administrative committees, such actions or inactions shall not be used as an
excuse to avoid or delay any Church processes, and such processes may continue
without the participation of such individual.
3. Disposition of
Administrative Complaints--When a complaint has been received, the board of
ordained ministry shall develop a response in a timely manner. The board of
ordained ministry may recommend remedial action, discontinuance, leave of
absence, administrative location, or it may dismiss the complaint. In rare
instances, the board may refer the complaint back to the bishop for possible
referral as a judicial complaint. The board's response will be shared with the
clergyperson, the bishop, the cabinet, and the
complainant.
a) Remedial Action--In
cooperation with the cabinet and in consultation with the clergyperson, the
board of ordained ministry may choose or recommend one or more of the following
options for a program of remedial action, subject to regular oversight by the
board and annual review:
(1) Program of continuing
education (¶ 348);
(2) Leave of absence, voluntary
or involuntary (¶ 351);
(3) Early retirement (¶
355.2) or involuntary retirement (¶ 355.3);
(4) Sabbatical leave (¶
349);
(5) Honorable location (¶
356);
(6) Surrender of ordained
ministerial office (¶ 357.2);
(7) Personal counseling or
therapy;
(8) Program of career
evaluation;
(9) Peer support and
supervision;
(10) Private reprimand: a letter
signed by the chairperson of the board of ordained ministry and the
clergyperson's district superintendent, addressed to the clergyperson with a
file copy in the permanent file of the board of ordained ministry (¶ 606.6)
stating the appropriateness of the complaint, the specific remedial action
required, and the conditions under which the letter shall be withdrawn from the
file and destroyed;
(11) Administrative
location.
b) Recommendation to
Administrative Location--(1) Upon recommendation of the board of ordained
ministry, the annual conference may place members on administrative location
when, in the judgment of the annual conference, members have demonstrated a
pattern of being unable effectively and competently to perform the duties of
itinerant ministry; provided that the annual conference shall have first
examined their character and found them in good standing. The requirements of
fair process as set forth in ¶ 358.2 shall be followed in any
administrative location procedure.
(2) The board of ordained
ministry shall notify the clergy member, chairperson of the administrative
review committee, bishop, district superintendent, and the complainant of the
recommendation to administrative location at least sixty (60) days before the
opening of the next annual conference.
The notice to the clergy member
shall also inform the member of the right to a hearing before the bishop,
cabinet, and executive committee of the board of ordained ministry prior to the
recommendation being forwarded to the executive session of the clergy members in
full connection of the annual conference for consideration and action. Such
choice by the ordained member must be made and notification of the choice sent
to the bishop and the chairperson of the board of ordained
ministry within thirty (30) days
following receipt of notice from the
board.71
The chairperson of the board of ordained ministry shall preside at such a
hearing. The recommendation of the board of ordained ministry shall be acted
upon by the clergy session of members in full connection with the annual
conference.
[FTN] 71. See Judicial
Council Decisions 384, 485.
(3) The administrative review
committee (¶ 634) shall ensure that the disciplinary procedures for
administrative location were properly followed. The entire process leading up to
the recommendation to administrative location shall be reviewed by the
administrative review committee, and it shall report its findings to the clergy
session of members in full connection with the annual
conference.
(4) The provisions of ¶
358.3b (1{@-}3) above apply to administrative location, except that a
person on administrative location may not be given ad interim
appointments by the bishop. Upon recommendation of the board of ordained
ministry, an annual conference may offer financial assistance from conference
resources in this transition.
c) Recommendation to
Discontinue Probationary Membership--The board of ordained ministry shall
recommend the discontinuance of a probationary member in keeping with the
provisions of ¶ 318.6.
4. This paragraph shall become
effective upon the conclusion of the 1996 General Conference, except for all
matters that have already proceeded to the Joint Review
Committee.